Privacy policy
Integrated Office Solutions Privacy Policy
Who we are
Integrated Office Solutions was founded in 1995, offering Microsoft services to law firms - customisation support and training provision. Today, our remit is much wider - spanning a more extensive range of Microsoft 365 personalisation and training services, with the addition of soft skills development, project management and change management.
Integrated Office Solutions is registered in England and Wales (company number 3352425) at the registered office address of Kingfisher House, 21-23 Elmfield Road, Bromley, Kent BR1 1LT.
Integrated Office Solutions is committed to protecting your privacy. We will use the information that we collect about you in accordance with the Data Protection Act 2018, UK General Data Protection Regulation, and the Privacy and Electronic Communications Regulations 2003.
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers in the form of name and contact details to deliver our services and perform marketing of additional services you might be interested in.
Payment details and financial information required to carry out our contract with you as a client of Integrated Office Solutions.
IP addresses and/or cookie identifiers to analyse interactivity, identify trends and administer the website so we provide you with the best-possible browsing experience.
Our privacy and data principles
To provide clear, honest and open information about how we use your data.
To give you the choice about how we use your data.
To use your data appropriately and in a way that would be reasonably expected by you.
To only share your data with other organisations where you have given your consent for us to do so, or where we need to do so in order to fulfil our contract with you.
To be accountable and responsible: to take active steps to protect your data from harm, and to have separate and enhanced procedures for the use of sensitive data.
To ensure our staff, partners and suppliers understand these principles and their responsibilities in delivering them.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Become a client of the services provided by Integrated Office Solutions.
Sign up for Integrated Office Solutions newsletters and alerts.
Register for events run by Integrated Office Solutions.
We use the information that you have given us to fulfil your enquiries for information, process your requests to participate in events, evaluate and improve our services, distribute newsletters and alerts to you, analyse our website’s performance and functioning, comply with all applicable laws, enforce our contract agreements, and accomplish other purposes you may initiate or request.
We do not, and will not, sell any of your personal data to any third party. This is vital to us ensuring we maintain the trust you have in us and protecting your data.
From time to time, however, we may need to share your personal data with service providers, such as marketing agencies, website hosts, consultants and technology providers that help us to manage and facilitate our operations, and provide essential services to our clients.
These third-party service providers are not permitted to use or disclose your personal data except as necessary to perform services on our behalf or to comply with legal requirements.
Under data protection laws, we have a number of lawful reasons where we can use (or 'process') your personal information. One of the lawful reasons is called 'legitimate interests' which means we have a genuine and legitimate reason, and we are not harming any of your rights and interests. When you provide your personal details to us, we use your information for our legitimate interests to carry out our services.
How we store your personal information
Your information is securely stored. We keep your personal identifiers, payment details and financial information, IP addresses and/or cookie identifiers for up to 7 years. We will then dispose of your information by physically deleting your it from our database.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Integrated Office Solutions, Kingfisher House, 21-23 Elmfield Road, Bromley, Kent, BR1 1LT if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Integrated Office Solutions
Kingfisher House
21-23 Elmfield Road
Bromley
Kent
BR1 1LT
Telephone: 0208 050 7479
Email: info@iosl.co.uk
You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data. The ICO’s address is:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Changes to this privacy policy
We may change this privacy policy from time to time (for example, if the law changes). We recommend that you check this page regularly to keep up-to-date. If we make any material changes to the manner in which we process and use your personal data, we will contact you to let you know about the change. This privacy policy was last updated on 2nd October 2023.